Active Data Exchange provides you with a
high level of professional service at every
step of the implementation process. Active
Data Exchange provides 24-hour technical
support to our clients, including on-call
response from our technical staff during
non-business hours. Through superior
customer service, quick response, and
reliable solutions, we will work with you to
answer your questions and provide you with
options to make informed business decisions.
Online support materials, including
product documentation, Frequently Answered
Questions, and other materials are available
to provide around the clock answers to your
questions. Most importantly, we welcome and
value your feedback to develop materials and
communications to supply the information you
need.
Various support contracts are available
to our clients. Our friendly, and responsive
customer support representatives can assist
you with the level of technical knowledge
you need to get the job done. From basic
technical skills to advanced new technology
support, Active Data Exchange is ready to
help.
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Client Testimonial
"Active Data Exchange has provided a
wonderful solution for Cal State Fullerton.
Their software solution delivered an online
calendar that was easy to use, easy to
update and easy to customize to our needs
and at a reasonable price. While Active Data
provides the initial training they continue
to follow-up with answers regarding new
updates and features. The software offers a
great "help" feature, but there are times
when it's helpful to speak to a person and
they always respond quickly. They welcome
feedback and implement ideas into future
updates. When minor issues have come up,
their customer service/technical team
response time has been amazing. Everyone on
the Active Data team is very capable and
friendly."
- Mary
Marketing Analyst
California State Fullerton
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Online. All the time. Direct to your
desktop.
As a support service to our Clients, Active
Data Exchange delivers online support
resources directly to our client's intranets
and portals. We also provide a Clients Only
page specific to each organization that
includes:
- Online support resources
- A centralized resource for support
documents
- Tips and tricks for publishing and
syndication
- Training schedules
- Registration for syndicated support
services
- Special discount offers for clients only
Login to your
Clients Only page
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